Troubleshooting

I see an error when trying to activate the Blender add-on

Restart Blender once – it should fix the problem. Blender restart might be also needed after upgrading to a newer add-on version.

I activated the add-on but I cannot find the UVPackmaster interface in Blender

Keep in mind that the add-on UI is present in the N panel of the UV editor in Blender (not in the 3D Viewport).

The UVPackmaster add-on initializes correctly, but packing functionalities are not working (the UVPackmaster engine is not initialized)

First of all make sure you correctly followed the installation guide for UVPackmaster in Blender.

If you followed the guide and the issue still persists, check your antivirus software configurations - it may be the case that it is blocking the packer binary from being run. (Some antivirus software is picky about an executable being called from a Python script, such as in the case of UVPackmaster – it is a false positive alert). If you are on Windows, make sure you have Visual Studio Redistributable from Microsoft installed – it is required for the engine to run.

I don’t see my GPU in the packing device list

Note the packer supports CUDA-enabled GPUs with computing capability 3.0 and higher. If you have such a card and still don’t see it in the packing device list, then installation of the latest GPU driver should solve the problem.

I am receiving a “Inconsistent islands found” error

For some packer operations the user may specify parameters on a per-island basis (e.g. group number, per-island rotation step, lock group number etc.). The problem is that Blender does not internally maintain information about UV islands. That is why the user needs to specify aforementioned parameters on a per-UV face basis in the Blender UI. During the operation, the packer uses those per-face values to determine values assigned to UV islands.

The “Inconsistent islands” error is returned by the packer every time the user assigns different parameter values to two faces belonging to a single UV island – in such a situation the packer cannot determine the parameter value for the island itself in an unambiguous way. After returning an error, the packer will also select all problematic islands, so that parameter assignment may be easily fixed by the user.

In order to fix this error, the user has to select every problematic island one by one, and assign a single parameter value to all faces in every island.

For example, if the packer returns an error such as the one in the picture above, it means that at least two faces of the given set of islands have a different Rotation Step values assigned.

If you encounter any other issue with the product, contact us at support@uvpackmaster.com.