Troubleshooting

I activated the add-on but I cannot find the UVPackmaster interface in Maya

Make sure you look for the packer UI in the Tools menu of the UV editor:

The UVPackmaster add-on initializes correctly, but packing functionalities are not working (the UVPackmaster engine is not initialized)

First of all make sure you correctly followed the installation guide for UVPackmaster in Maya.

If you followed the guide and the issue still persists, check the following list:

• Check your antivirus software configurations - it may be the case that it is blocking the packer binary from being run. (Some antivirus software is picky about an executable being called from a Python script, such as in the case of UVPackmaster – it is a false positive alert). If you are on Windows, make sure you have Visual Studio Redistributable from Microsoft installed – it is required for the engine to run.

• Update GPU drivers to the latest version.

• Sometimes the engine cannot run due to incorrect configuration of Vulkan drivers. You can disable Vulkan acceleration and check whether it solves the problem:

  • go to the Add-on Preferences multi panel:

    

  • uncheck the Enable Vulkan option,

  • press the Save Preferences button at the very end of the multi panel,

  • restart the application.

I don’t see my GPU in the packing device list

Note the packer supports Cuda-enabled GPUs with computing capability 3.0 and higher and Vulkan-enabled GPUs supporting Vulkan 1.2. If you have such a card and still don’t see it in the packing device list, then installation of the latest GPU driver should solve the problem.

I am receiving a “Inconsistent islands found” error

For information on how to handle this error refer to this article.

I am experiencing another issue with the product

If you encounter any other issue with the product, contact us at support@uvpackmaster.com.